Returns
Returns & Refunds
If your SilentBuzz™ isn't right for you, here's how returns and refunds work.
Last updated: November 2026
Return window
You can return your item within 15 days of the delivery date.
Condition of returns
To be eligible for a return, the item must be unused and in its original packaging.
Damaged or defective items
If your item arrives damaged or defective, we'll replace or refund it free of charge. Email silentbuzzcustser@gmail.com with a photo within 7 days of delivery.
Refunds
Once your return is approved, refunds are issued to the original payment method within 5–10 business days.
Return shipping
The customer pays for return shipping, unless the item arrived defective — in which case we cover it.
Starting a return
Email silentbuzzcustser@gmail.com with your order number and we'll guide you through it.